Arizona taxpayers who have questions about taxes or are looking for information have a new option for seeking the information they need. The Arizona Department of Revenue has started a “live chat” feature at their websites, www.AZDOR.gov and www.AZTaxes.gov.
The feature started Aug. 1. The pop-up application at the ADOR websites will provide customers with answers to general questions and offers navigational guidance.
“ADOR Live Chat allows customers to interact with department representatives in real-time and, depending on the inquiry, could mean the taxpayer receives information in a matter of seconds,” said Arizona Department of Revenue Interim Director Carlton Woodruff. “The Live Chat feature, along with the agency’s Customer Care Call Center and in-person assistance at three ADOR locations in the state, strengthens customer service at the department.”
ADOR Live Chat will be initially available for inquiries from 8 a.m. to 5 p.m., Monday through Friday.
Taxpayer privacy is paramount to the Department of Revenue. For that reason, answers to specific taxpayer information will not be addressed through the website Live Chat feature. Customers seeking information on private taxpayer matters or confidential account information will be directed to an ADOR Service Department.