Arizona 211

The Crisis Response Network and 2-1-1 Arizona has launched a new, statewide COVID-19 Hotline. It was announced via press release by Arizona Governor Doug Ducey on Sunday, March 22. The new line operates 12 hours daily, from 8 a.m. to 8 p.m. seven days per week, and was created in addition to the existing COVID-19 hotline being operated by the Arizona Poison Control System.

The move was made in response to the coronavirus pandemic and in partnership with the Governor’s Office, the Arizona Department of Economic Security and the Arizona Department of Health Services.

2-1-1 Arizona is an information and referral service which links individuals and families to vital services throughout the state, including food, rental, and utility assistance, along with other forms of aid. 2-1-1 Arizona works with more than 3,500 organizations that provide assistance to state residents.

The COVID-19 Hotline will offer an entry point to field questions and concerns from Arizona residents about the Coronavirus pandemic and trained specialists will respond to calls in English and Spanish. The line will also provide important information, including:

  • How to prepare for and prevent Coronavirus spread
  • Testing information for COVID-19
  • What populations are at higher risk from the Coronavirus
  • What to do if you get sick
  • Coronavirus and animals
  • A list of websites with accurate, reliable and up-to-date information
  • Information on food, housing and financial assistance

“We are deeply honored that the Governor’s office and other state agencies asked us to partner with them in the creation of this new COVID-19 Hotline to aid the residents of our state during the Coronavirus crisis. With calls coming through our 2-1-1 Arizona program, we look forward to fulfilling our company’s mission of Inspiring Hope in those we serve during these trying times,” says Justin Chase, President and CEO of Crisis Response Network.

In addition to the new COVID-19 Hotline, new funding from the Governor’s office will result in the resumption of 24/7/365 live-answer service for 2-1-1 Arizona beginning on July 1, 2020. Limited live-answer service was discontinued on the information-and-referral line in July 2019 due to the loss of state funding and reductions in funds from other sponsors. This new funding will allow for 24/7/365 live-answer service to continue for one year while additional funding is sought.


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